FREQUENTLY ASKED QUESTIONS:
Who can buy from you?
A: Anybody can buy from us! Whether you are a business or an individual, just give us a call or an email, we will be glad to answer your questions.
How can we buy from you?
A: It is no doubt that majority of us buyers shop online on e-commerce websites with a checkout cart. We are currently still handling phone orders and email orders. The reason for us not to opt with e-commerce is to cut out the multiple interactions with the technical and complex questions of our products. Instead of discovering how the product works when you receive it, we will answer all questions before you make a decision on purchasing the right product.
If you would like to make an order, please give us a call or an email about the product you are looking for.
I don’t see any prices, where are they?
A: Our Company has been using an internal system that only employees of the company have the ability to view the prices online. If you require pricing, please send us an email or give us a call to inquire.
We also have flyers with our pricings on it, we mass send out every year around the B.C region. If you have received one, that is great! If not, we are happy to send you one. Majority of our products are reflected on to the flyer, if you see something online and it is not on the flyer, please send us the product and the model #.
How can I pay for my products?
We take phone or email orders, or you can simply come to our location and purchase it in person.
I require shipping, how does that work?
A: If you require shipping, we check on your destination, weight of the products, and quantity of the order. We calculate the shipping cost based on the above factors and advise you on the cost if you would like to accept it. We choose the courier with the best cost effective charges.
How long does delivery take?
Once your order has been placed and packed. It takes 1-2 business days before it leaves our facility and handed to the courier. We commonly use Canpar, UPS, or any local courier with a trackable method.
Within the lower mainland region, the estimated shipping time is 2-3 estimated business days in most cases. Everywhere else in Canada has an estimated time of 4-7 business days. Based on the couriers schedule. **No guarantees on delivery dates.
*For U.S.A shipping, please contact directly.
** Once your order has been handed to the courier, we are not in control and responsible of any delays, missing packages, damages, strikes, and lockouts. Our responsibility ends when the goods leave our premises. All merchandise is inspected and carefully packed before shipping.
Any claims or damages must be made with the carrier directly. For damages that are concealed, please ensure all packaging is still with you on hand so there may be a proper inspection with the claim.
Returning an item?
Our company policy allows the customer to have 7 days to return or exchange the item. However, we are unable to accept any returns/exchanges without proper refund authorization. To ensure your refund or exchange is valid, product must have its original packaging, no damages, and has not been used. In addition to product inspection, a valid invoice is required to verify the information of the order.
If your order was shipped and you require a refund, the customer is responsible for the cost of shipping both ways. We reserve the right to deny the refund if the refund criteria is not met. The order will be shipped back at the customer’s expense.
If refund has been accepted, the customer will only receive the refund of the product and not the shipping expenses.
We reserve the right to reject your refund or exchange if it does not satisfy our criteria.
We require a 50% deposit initially at the time of order, and 50% remaining when order is completed. Volume/Special Orders may not be returned or cancelled.Our Prices:
Our prices are subject to change without notice. Taxes are not included. All of our prices are based off on Canadian Currency.