FREQUENTLY ASKED QUESTIONS:
Who can purchase from you?
A: Whether you are a business or an individual who would like to make a purchase or an inquiry, give us a call or an email, we will be glad to answer your questions.
How can we purchase from you?
A: We currently fulfill your orders through phone and email. At the moment, we are currently working on e-commerce solutions for our website so your purchases with us will be much more seamless.
Why are our prices not available on our website for viewing?
A: Our Company has been using an internal system that only employees of the company have the ability to view the prices online. If you require pricing, please send us an email or give us a call to inquire. We are working on an e-commerce solution for our website, so please be advised that our website will undergo big changes.
We also carry company flyers with our prices reflected on each product, we send out our flyers every year within the B.C region. Majority of our products are shown on to the flyer, if you see something online and it is not on the print, please send us the product and the model #.
How can I make a payment for my products?
We take phone or email orders, or you can simply come to our location and purchase it in person.
I require shipping, how does that work?
A: If you require shipping, we check your destination, weight of the products, and quantity of the order. We calculate the shipping cost based on the above factors and advise you on the cost if you would like to accept it. We choose the courier with the best cost effective charges.
How long does delivery take?
Once your order has been placed and packed. It takes 1-2 business days before it leaves our facility and handed to the courier. We commonly use Canpar, UPS, or any local courier with a trackable method.
Within the lower mainland region, the estimated shipping time is 2-3 estimated business days in most cases. Everywhere else in Canada has an estimated time of 4-7 business days. Based on the couriers schedule. **No guarantees on delivery dates.
*For U.S.A shipping, please contact directly.
** Once your order has been handed to the courier, we are not in control and responsible of any delays, missing packages, damages, strikes, and lockouts. Our responsibility ends when the goods leave our premises. All merchandise is inspected and carefully packed before shipping.
Any claims or damages must be made with the carrier directly. For damages that are concealed, please ensure all packaging is still with you on hand so there may be a proper inspection with the claim.
Returning an item?
Our company policy allows the customer to have 7 days to return or exchange the item. However, we are unable to accept any returns/exchanges without proper refund authorization. To ensure your refund or exchange is valid, product must have its original packaging, no damages, and has not been used. In addition to product inspection, a valid invoice is required to verify the information of the order.
If your order was shipped and you require a refund, the customer is responsible for the cost of shipping both ways. We reserve the right to deny the refund if the refund criteria is not met. The order will be shipped back at the customer’s expense.
If refund has been accepted, the customer will only receive the refund of the product and not the shipping expenses.
We reserve the right to reject your refund or exchange if it does not satisfy our criteria.
We require a 50% deposit initially at the time of order, and 50% remaining when order is completed. Volume/Special Orders may not be returned or cancelled.Our Prices:
Our prices are subject to change without notice. Taxes are not included. All of our prices are based off on Canadian Currency.